Assignment about Servicing the Sale and Building the Partnership - 1

About Servicing the Sale and Building the Partnership - Assignment Example d be traced to a belief in significant brand management, investment in a first class customer service center, and innovations in marketing and sales strategies that enhance sales and distribution. In addition, the philosophy of the company remains mapped on a belief that quality could never be sacrificed. The company officers have made a decision to develop partnerships with a group of distributors who would employ salespeople to call on retailers trading in Body Glove products. In order to ensure that retail customers and retailers receive excellent service, the company would undertake some steps to achieve this objective. The company officers would select on distributors whose strategies would have an immediate effect on all elements of the marketing mix. Thus, steps to be considered would involve an analysis of the products, environment, customers, competitors, company, salespersons, and the desired level by the target market characteristics. In so doing, the company would evaluate alternatives for both distributors and salespersons against adaptive, control and economic factors (Vashisht 184-189). Body Glove salespersons may add value to the company through either full line or cross selling. First, salespersons could add value through an established better partnership between the company and the distributors in a full line selling. In addition, salespersons attain more knowledgeable and aggressive selling because of exclusive distribution grants from the company. Moreover, through exclusive distribution strategies or dealership, salespersons could add value to the company wetsuits product line. On the other hand, salespersons may add value to the company by establishing a better working relationship with the distributors that would give rise to adequate market coverage with less cost but more control. These would consequently add value to the company overall sales margin, and over its competitors (Vashisht 187). Moreover, conducting after sales service to

In the Spirit of Crazy Horse Essay Example | Topics and Well Written Essays - 1500 words

In the Spirit of Crazy Horse - Essay Example What drives Matthiessen to write this novel is that twenty two years thereafter, one of them Leonard Peltier is still serving two consecutive life sentences. This is because he believes that Peltier is innocent forming the core of the story thus a classic work of investigative reporting. Metthiessen brings forth the larger picture of the Pine Ridge shooting. He shows us the systematic discrimination by the white people in power, determination by corporate agencies to exploit the uranium deposits in the Black Hills, dishonoring of treaties, the F.B.I hostility towards the American Indian Movement and finally the rampant corruption and ineffective judicial system (Matthiessen, 6).This makes the readers to inadvertly rationalize and justify the murder because it is a representation of the repeated historical injustices done to the Native American people in the US. Discussion According to Metthiessen (231-278), he argues that justice is around the corner. This arises because many a times has been disappointed when he sees justice is to be administered only to be denied basing on a technicality in the legal appeals. Everyone had deposited their hope in the legal system only to be betrayed at the last minute. This is because the jury never made the effort to listen to the testimony of the witnesses only to sentence Peltier to life imprisonment without witnesses. The jury based the judgment on the evidence fabricated and manipulated by the FBI. This just shows how the corrupt and discriminatory the FBI is with the back up of a very an inefficient judicial system. This Spirit of a Crazy Horse is a spirit of being on total resistance to the wrongs directed towards the community, the people and ourselves. This provides the back drop of constant subversion of justice for Native Americans and it is perceived as a metaphor to depict the history of injustice against the entire race of people other than an isolated incident of the Peltier’s case. Most of the time the F BI have been an opposing force in bringing to the table the real issues that are affecting the Native Indian community and other people, but they continue to base their argument on the American Indian Movement in the 1970’s. When Peltier serves more than two consecutive life imprisonment times he is actually deprived his constitutional right. Therefore, if Petlier’s rights are to be respected he is entitled to be freed but this is not the case. The string of injustices directed towards the Natives through corruption of the fundamental legal practices and fairness and many other cited ways tries to keep the Native Americans from ever making steps forward with low levels of education, corruption of legal frame work, inadequate food supplies and racist leaders. This is evidenced through Peltire’s case and many others not mentioned. The American justice system and other related government agencies are unjust in the way they undertook issues particularly those affect ing the Natives. Matthiessen easily moves the audience to rationalize and justify murder. He utilizes historical events and figures such as the creation of Mount Rushmore to poke holes in our sight of the superiority of the American legal system when he likens the President’s victorious dedication of the monument with utterances of Standing Bear who says, â€Å"

Philosophy of Education Essay Example | Topics and Well Written Essays - 1000 words - 1

Philosophy of Education - Essay Example Understanding students allow the teacher to know their capability and inability that will enable him address their needs effective. The definition that best fits education is Plato’s perspective. Plato views education as process of getting the prisoner out of the cave and empowering his with the skill that will enable him go for fellow prisoner left in the cave. This view illustrates the concept in all aspect prove what it should refill in an individual and the importance of the transformed individual to the society and the country at large. Eric’s comparison off education with value also draws my attention (John, 1693). According to him, education like value and irreproachable character cannot be realized by punishing or reward because when the reward will not be promised the student will not perform. This paper covers my theory of education, pedagogy, social and political component of education. After going through such elaborate and detailed experience in Plato’s parable and other issues, Aristotle’s Virtue Ethics and philosopher’s release, I now believe education is beyond the dictionary definition I knew. I view a student as volcano with the capability of erupt but lacking a trigger to induce the eruption. In my understanding, I consider education to as a trigger that can induce this objective. Every individual has the dream to attain; however, their potential may not be realized if the individual lacks the right information and if the imparting techniques employed in delivering this information right. I fully agree with Plato’s view of education. His description of education in his article Line and cave captures all the whole process of education in accurate and visual way than could be met by any definition. His view of education as getting a prisoner out of the cave prison, and empowering him with the right information, which will enable hi m go back and lift other prisoner effectively cover

Exam Questions Article Example | Topics and Well Written Essays - 1000 words

Exam Questions - Article Example This argument is also explained in the 2008 National Defense Strategy (NDS) document. â€Å"The most important military component of the struggle against violent extremists is not the fighting we do ourselves, but how well we help prepare our partners to defend and govern themselves† (NDS 2008, P8). This statement, found in the national defense strategy of 2008 helps one understand President Obama’s words better. He does not seek to eliminate the extremist threat from Afghanistan simply through brute force. Rather, he advocates sending additional troops to the country to stabilize the situation there and create an environment where the Afghan security forces can be trained to hold their own against the extremist threat. Once that task is accomplished, the US would not need to be an active participant in the war against Al Qaeda and its associates in the country and could withdraw its troops subsequently assured that no threat to its own national security would be foster ed in Afghanistan. 2. The 2008 national defense strategy clearly states that its intent is to counterbalance the DoD’s hitherto approach of concentrating on conventional warfare through a ‘mastery of irregular warfare’. ... The 2008 NDS aims to focus on winning wars such as those in Iraq and Afghanisthan through more than just sheer military power. It recognizes the threat posed by their enemies in the more overt forms visible today as well as the less obvious ones such as the manipulation of global opinion through mass communication venues and through exploitation of international commitments and legal avenues. The strategy also advocates bolstering intelligence capabilities to detect and analyze new forms of warfare and come up with strategies and approaches to counter the same. One can take the attitude of the US towards Afghanistan as a fitting example of this new approach. Rather than simply annexing the country and weeding out elements of extremist violence posing a threat to their national security, the US has chosen to help the people of the country gain control of their own lands and successfully defend it from the Al Qaeda and Taliban. By doing so, they not only weaken their foes in the countr y, but also make the country impervious to their influence, effectively cutting them off from the safe haven and the weapon supplies that they hitherto enjoyed over there. By concentrating on irregular warfare, the NDS looks to ensure a lasting and less expensive (in terms of funds as well as loss to life and property) war for America’s security. 3. The US foreign policy towards Somalia, as mentioned in the 2007 report, aims to eliminate the terrorist threat in the country and bring political stability to it, by helping the people establish a functioning central government. It also aims to address the humanitarian needs of the Somali people. One of the major interests for the United States of America in Somalia

Contingency plan for sailing yachts charter Essay - 1

Contingency plan for sailing yachts charter - Essay Example In preparing in advance, we can also build a safety network, plans of action & response, and gather the equipment required to implement our communication needs for rescue. In risk management, we need to prepare for all contingencies, and as a company we have to insure our staff, customers, and organization against any accidents that may occur during operations and liabilities that may arise from operations. For the purpose of this document, â€Å"Contingency† refers to our preparation in advance for safety responses that may arise in course of operations, â€Å"Plan† means the actions we will organize before, during, and after to address the safety problems, and â€Å"Emergency Situation† is any which puts our customers, staff, or others in the water in danger of physical safety, health, or injury. â€Å"Rescue operations† refer to any situation where company staff or third party organizations are required to travel to a site to assist during a safety problem. â€Å"Communications† refers to not only the content but also the means in which we will transmit messages between offices, people, and other groups during an emergency situation. For purposes of contingency, we recognize responsibilities to emergencies and safety problems arising from: air, water, fire, mechanical problems, weather, interpersonal, health, geographical, and geopolitical risks primarily to operations. In each instance of risk, we plan to have prior tactics and responses prepared in advance to address each contingency with the tools, personnel, and social assistance to manage. Because of the nature of maritime events, and the various contingencies that require multiple forms of backup communication, we have decided to develop a three-tiered communication network for emergency management that provides for all contingencies, even when one device may be broken, out of communication, or in possession by a member injured in an accident. For this we identify three types

Online School Vs. Traditional Essay Example for Free

Online School Vs. Traditional Essay According to the National Center for Education Statistics, about 4.3 million undergraduate students, or 20 percent of all undergraduates, took at least one distance education course in the 2007-08 school year. And about 0.8 million, or 4 percent of all undergraduates, took their entire program through distance education (May, Ryan). There are many pros and cons about distance and traditional education, as well as many similarities and differences. Online education is a more flexible option for students to get an education since most classes can be taken anywhere you are able to take your laptop or hook up to the internet. It’s very convenient for people who have a busy lifestyle, such as families, full-timer workers, and those who serve in the military. With online learning, students don’t have the traditional methods of sitting at a desk and learning with lectures and books. You have the freedom to learn your way at your own comfort level. Studies have shown that in online learning conditions perform better than those receiving traditional instruction (NCU). However, for some, lectures in the classroom are more beneficial to them since some need more a more hands on approach. A disadvantage of online learning is not having your degree being seen as creditable. Be sure that your college choice is accredited since there are many â€Å"Degree Mills† out looking for your money. There are many students and employers who are skeptics about how much you really do learn from online learning. According to Allie Bidwell from USA news, In a survey of 656 human resources professionals released Wednesday, the researchers found that although nearly half of employers said online-only programs require more discipline, 56 percent said they still prefer applicants with traditional degrees from an average university over those with an online degree from a top university. Overall, most employers (82 percent) said a combination of in-person and online education would benefit the majority of students (Bidwell, 2013). Most employers are going to view how effective an online education is by the quality of the new hires  they bring in. Cost is another consideration to think of when deciding to go online or traditional. Online education is less expensive since there are no extra fees for maintaining a large campus or classrooms. Some classes may not even require books for you to purchase. Either way you choose to go, there are still rules and guidelines that must be followed. Along with that, attendance is still a must with online education and participation in discussions just as you would participate in a classroom. Depending on the type of person you are and the lifestyle you live, either online or traditional education will be right for you. Before getting into either one, students should carefully research both to find out which is the right fit for them. References Bidwell, A. (2013). Employers and Students Remain Skeptical of Online Learning. Retrieved from http://www.usanews.com/news/articles/2013/09/20/employers-students-remain-skeptical-of-online-education North Central University. Online Education Versus Traditional Education. Retrieved from http://www.ncu.edu/why-northcentral/online-learning/learn-more Dudley, S. (2013) Why Online Education Is More Valuable than Traditional College. Retrieved from http:// http://www.wired.com/2013/11/why-online-learning-is-more-valuable-than-traditional-college/ May, R. Traditional Education vs Online Education-Should You Switch? Retrieved from http://www.businessdictionary.com/article/655/traditional-education-vs-online-education-should-you-switch/

Theories Of Organisational Communication Social Work Essay

Theories Of Organisational Communication Social Work Essay Attraction- selection attrition framework; In Attraction, everyone is different, people are differently attracted to a career for different reasons, this could be their passion, helping and/or looking after people could make them happy and fulfilled, even if they just want to try different job, and this is depending on their personality to choose the organization they want. In Selection, in organization the Manager chooses who she thinks will qualified for the job, with the same interest, goals, and personal reasons. Attrition, this is the complete opposite of attraction, where the people who didnt qualify, or found that they are not happy with the organization, management, job tend to leave, only those people who have the same ideas, interest, fits in the job chose to stay. A very good example is in the residential home I used to work, Id chose that residential home to apply because of a good reputation. The manager hired me because she thinks have got the qualification they are loo king for, and I can contribute to the organization. I and the other lady started working as a Induction carer, 3 days after the manager talked to me, and told me my colleagues are happy working with me and I can start working as a regular carer, working on my own. The sad part was, the new lady didnt appear two days after. http://www.utwente.nl/cw/theorieenoverzicht/Theory%20clusters/Public%20Relations,%20Advertising,%20Marketing%20and%20Consumer%20Behavior/Attraction-Selection-Attrition_Framework(ASA).doc/ There are many types of organizational communication. Individuals communicate with peers, superiors, and subordinates within the organization. Managers manage through communication. Employee communication departments attempt to inform and/or secure cooperation; from employees. Labour relations specialists deal with labour unions. Formal and informal communication takes place between departments and role occupants throughout the organization. Public relations specialists communicate to external audiences about the organization in general,and advertising departments communicate to consumers about the organizations products and services. Change agents; and other organizational representatives communicate with clients and community representatives. Finally, organizations communicate with other organizations which generally share common problems or values. In groupthink or team work, a manager or team leader should be sensitive, open to accept suggestions from your subordinates in order t o meet the target goal. Working in groups are building blocks for meeting organization goals.   Managers should also consider ways to develop leadership in team members.   Training for versatility in leadership styles through workshops could encourage this growth.   Encouraging self-growth through concept of motivation. Task 2 Report Catherine Lodge is a residential care home that aims to provide continuous professional care to all its residents within a safe, friendly and relaxed environment. It caters up to 39 elderly residents providing each individual with a personal form of service derived from a carefully formulated care plan that meets their needs. This is provided both in short and long term basis depending on each individual. Since each resident has specific needs that range from physical, psychological, social or spiritual needs on a 24 hour basis it requires a certain level of personnel to facilitate this. Show me the money! Well, thats what financial data do. They show you the money. They show you where a companys money came from, where it went, and where it is now. There are four main financial data. They are: (1)  balance sheets; (2)  income statements; (3)  cash flow statements; and (4)  statements of shareholders equity. Balance sheets show what a company owns and what it owes at a fixed point in time. Income statements show how much money a company made and spent over a period of time. Cash flow statements show the exchange of money between a company and the outside world also over a period of time. The fourth financial statement, called a statement of shareholders equity, shows changes in the interests of the companys shareholders over time. A balance sheet provides detailed information of companys asset, liabilities and shareholders equity. Assets are things that company owns that have value. They can either be sold or used by the company to provide services that can also be sold. It also includes physical property of the residents that can/cant be touched but nevertheless exist and have value. Liabilities are amounts of money that a company owes to others e.g. all kinds of obligations like borrowed money from a bank,payroll a company owes to its employees, environmental costs, taxes owed, and obligations to provide good quality of services. Shareholders equity or capital Income statements is a report that shows how much revenue a company earned over a specific period, it also shows the companys net earnings and losses. Cash flow statement report a companys inflows and outflows of cash. This is important because a company needs to have enough cash on hand to pay its expenses and purchase assets. While an  income statement  can tell you whether a company made a profit, a cash flow statement can tell you whether the company generated cash. It shows the net increase or decrease in cash for a period. In Residential home, we have enough staff to work in the morning, in the afternoon and at night. We have a monthly staff meeting to raise our concern at work, problems with our colleagues, and suggestions on resident/s care plan, and we also have a separate Senior Carers meeting, the Manager/Owner and the Deputy Manager always presents the Carers the needs of good communication, and team work. We have supervision every 3 months, the manager is giving feedback to identify our strengths and weaknesses, and if they think the staff needs to be trained, and appraisal every 6 months in which we rate ourselves, and the Deputy Manager is rating the staff as well in our performance, we can voice out our own opinion, about the job, colleagues and if we are getting support from the Managers. The company also provided us mandatory training, manuals, booklets, presentation from the lecturer and a questionnaire that we need to answer at the end of the training. Catherine Lodge has a seasonal newsl etter where they introduce new staff member, residents who celebrated their birthday, and about the achievements of the company. A good communication skill is very important, specially working in care settings. Working with vulnerable adults requires more understanding, must have different techniques and strategies use in supporting communication between the individual with specific communication needs. Good communication with vulnerable adult is essential. This includes identifying behaviour triggers, by means of visual prompts and speaking in short, clear sentences. I considered that the social workers used verbal and non-verbal forms of communications and applied the principles of active listening. Some people with disabilities are not able to use speech as their principle means of communication. They may however be able to use an alternative method of communication such as symbols and symbolic languages. It is vital to recognise that symbols are different from pictures. Pictures generally convey a lot of information at once but their focus is often unclear. Symbols, on the other hand, are often designed to convey a particular meaning. Symbols or symbolic languages can be applied to signify many aspects of verbal communication. Symbols can be presented through visual, auditory and/or tactile media and can take the form of gestures, photos, manual signs, printed words, objects, reproduced spoken words or Braille. Symbols help understanding which can increase involvement, choice and confidence. It helps support creativity and self expressions. Using mobile phones at work is strictly prohibited, as it may interfere in whatever the carer is doing or it may cause accident e.g if the Carer is feeding, doing morning care. Some residents may have challenging behaviour that sometimes affects the carer itself, they best react in a calm, quiet environment, Carer must consider the Residents preference, cultural difference, language and environment, assumptions, judging , noise, and distraction. The use of technology helps the care workers by having an easy access by just typing the residents name all his/her information daily report will come out in one click, comparison graph of residentials weight incomparable from past to present will easily available in one click, not unlike if it is just written and filled you have to search for it and check the book where you filed it. Make work a lot easy, report will neat and tidy, because it is easy to edit if you accidentally misspelled. Disadvantage of it is if the computer got virus and/or the system got hacked all the information will wipe out, that will give an extra work for the manager, care workers, and andmin. Code of Practice sets out the minimum standards and guidelines for hygiene, fire building safety, and the level of care required , which aims at ensuring that residents in the homes receive services of acceptable standards that are of benefit to them physically, emotionally and socially. (http://www.swd.gov.hk/doc/downsecdoc/code_rchpd.pdf)I will assess the workplace strategies, policies and procedures that should be in place to ensure good practice in relation to all forms of communication in health and social care setting. The health and social care industry mainly focuses on the heart of care. Since it involves people, communication takes a very important role. Effective communication is not only significant to the health care professionals in ensuring the improvement of clients quality of life by addressing their needs. It is also the clients and support systems right in the promotion of their equality and diversity as people. Workplace strategies, policies, and procedures for good practice in communication focus on ensuring privacy, and confidentiality, disclosure, protection of individuals, rights and responsibilities, and equal opportunities. Moreover, a practice on disciplinary procedures, complaints policy, and flexible working also benefit the entire health care team. If all these flow efficiently, there will be no hindrance in the system of communication. For example, one of our residents had a GP appointment and I escorted her. When we arrived in the GP surgery, the receptionist asks the residents loudly for the reason that I am in the GP surgery in which other patients can hear, there is a break in the policy of ensuring privacy. Whenever I start expressing my concerns at her pace, then I will definitely not have my privacy. It establishes a barrier between us personally and professionally. As a patient, I might start complaining with regards to her action. Effective communication is a key factor in success may it be in work or association. It is always a part of personal and professional progress. Therefore, to master communication skills and techniques is a very important area to develop in each individual. In the given scenario its implication is to render a quality health care service which benefits the service providers and the service users. Data Protection is designed for person responsible for safeguarding the confidentiality of information and of the person giving his or her own information. One of its purposes is to safeguard the fundamental rights of individuals. This act governs the right storage and processing of personal data held in manual records and on computers. Under this act, the rights of the individual are protected by forcing organisations to follow proper and sound practices, known as data principles (DPP). Reporting and recording of information is a vital form of communication needed to ensure the safety of vulnerable adults. Parts of a carers daily routine should include making notes in a care file, as well as using communication books, forms and documents. Make sure that the writing is legible and clear, that is signed and dated, and that where necessary copies are made. http://transparency.dh.gov.uk/dataprotection/information-charter/ Health and Safety inspections are an important monitoring tool to help ensure that workplace hazards are controlled and that risk to employees and others are eliminated or minimised. Inspections should be carried out regularly.  Carers must inspect the equipment/s before using it, report and record all faulty equipment/s to the Manager e.g. heating, lightning, and ventilation. Charter is for anyone who has dealings with the Department of Health whether through correspondence, involvement in public policy consultations or if for any other reason we hold personal information about the resident. Communication and listening gives clues to a better understanding of an individuals preferences and wishes. Gathering information about an individual will lead to creative and supportive ways of providing care. Carers must exercised active listening and having the ability to empathise with the residents by paraphrasing what the others saying to her and understand it. So that, she will increased the trust and gain more information from the individuals. Communication itself is influenced by individuals values and culture. Carers should always make sure of eye contact; focus on what they are saying and acknowledged what is being said to her by paraphrasing or nodding her head. Carers must also use different technique to enhance their social culture, beliefs and values. Like for instances, I usually greets and chat with the individuals by smiling , Carers must apply the sense of touch in her communication. I believes that by means of touch can be a very positive form of communication in that it can provide comfort and re-assurance when someone is distressed making them feel safe and secure, it can also be a signed of love, respect and affection to somebody or it may calm someone who is agitated. In this case carers show that they met the desires of the human beings to their client which are love, purpose and self expression. Carers should be warm and caring in nature and she has the ability to connect well with others. Fine qualities and having a good communication skill plays important role in the delivery of care in whatever ethnicity, sex, education or social care they may be. Saving face is saving your credibility, dignity and ethics by means of being honest, getting out of the situation by means of good explanation. Theories of Organisational communication Attraction- selection attrition framework; In Attraction, everyone is different, people are differently attracted to a career for different reasons, this could be their passion, helping and/or looking after people could make them happy and fulfilled, even if they just want to try different job, and this is depending on their personality to choose the organization they want. In Selection, in organization the Manager chooses who she thinks will qualified for the job, with the same interest, goals, and personal reasons. Attrition, this is the complete opposite of attraction, where the people who didnt qualify, or found that they are not happy with the organization, management, job tend to leave, only those people who have the same ideas, interest, fits in the job chose to stay. A very good example is in the residential home I used to work, Id chose that residential home to apply because of a good reputation. The manager hired me because she thinks have got the qualification they are loo king for, and I can contribute to the organization. I and the other lady started working as a Induction carer, 3 days after the manager talked to me, and told me my colleagues are happy working with me and I can start working as a regular carer, working on my own. The sad part was, the new lady didnt appear two days after. http://www.utwente.nl/cw/theorieenoverzicht/Theory%20clusters/Public%20Relations,%20Advertising,%20Marketing%20and%20Consumer%20Behavior/Attraction-Selection-Attrition_Framework(ASA).doc/ There are many types of organizational communication. Individuals communicate with peers, superiors, and subordinates within the organization. Managers manage through communication. Employee communication departments attempt to inform and/or secure cooperation; from employees. Labour relations specialists deal with labour unions. Formal and informal communication takes place between departments and role occupants throughout the organization. Public relations specialists communicate to external audiences about the organization in general,and advertising departments communicate to consumers about the organizations products and services. Change agents; and other organizational representatives communicate with clients and community representatives. Finally, organizations communicate with other organizations which generally share common problems or values. In groupthink or team work, a manager or team leader should be sensitive, open to accept suggestions from your subordinates in order t o meet the target goal. Working in groups are building blocks for meeting organization goals.   Managers should also consider ways to develop leadership in team members.   Training for versatility in leadership styles through workshops could encourage this growth.   Encouraging self-growth through concept of motivation. It is very important to have an effective communication at shift turnover; Care workers should give this a high priority. Shift turnover should be included in the safety-critical topics supervised and audited periodically by management. They should identify its importance in policy and procedures, assign responsibilities and set minimum standards. A description of how to conduct an effective handover should be available so individuals can assess and improve their own practice. High risk handovers needing extra attention should be flagged up. The importance of effective communication skills during shift handover and throughout other work activities suggests this attribute should be amongst the selection criteria for key posts. Furthermore, opportunities should be available for existing staff to develop their communication skills if required. To be able to motivate a care worker is to identify his strengths and weaknesses, and by giving him feedback. Being open to accept negative feedback is the key for being productive by improving, and being eager to learn, and update skills. Team work and good communication with one another will make each others work easy. Task 3 Interpersonal communication How the use of ICT in health and social care benefits service users? The Information Communication Technology aims to the efficiency of the health care services. This means to b a better outcome for the same or a lesser use of resources. ICT also helps and empowers the health and social care staff, it improves positive patients experiences and facilities research and development relevant to health and social care, the legal consideration in the use of ICT is the Health and Safety. How the ICT supports and enhances the activities of care workers and care organisations? As aforementioned, the ICT supports and enhances health and social care activities of care workers and care organisations. It is through administrative, financial, clinical, infrastructure applications, etc. That the needs of staff are met; and there is a high regard innovation in business administration, efficiency and quality of service. It also helps in meeting requirement of other agencies, accountability, and audit . For example, the use of a computer screen is an indication of a patients arrival makes the work of the receptionist lighter and easier. Imagine if there was no such thing then the receptionist will have to entertain every person coming in a queue. She will not have enough have time to do other things. Working with vulnerable adult, Professionals must shows different techniques and strategies used in supporting communication between the individual with specific communication needs. Good communication with people with vulnerable adult is essential. This includes identifying behaviour triggers, by means of visual prompts and speaking in short, clear sentences. I considered that the carers must use verbal and non-verbal forms of communications and applied the principles of active listening. Some people with disabilities are not able to use speech as their principle means of communication. They may however be able to use an alternative method of communication such as symbols and body language. It is vital to recognise that symbols are different from pictures. Pictures generally convey a lot of information at once but their focus is often unclear. Symbols, on the other hand, are often designed to convey a particular meaning. Symbols or body language can be applied to signify many aspect s of verbal communication. Symbols can be presented through visual, auditory and/or tactile media and can take the form of gestures, photos, manual signs, printed words, objects, reproduced spoken words or Braille. Symbols help understanding which can increase involvement, choice and confidence; it helps support creativity and self expressions. Theories of Interpersonal Communication Uncertainty reduction model People have an urge or need to reduce uncertainty about individuals that they find attractive and this motivates them to communicate In Social network theory closeness develops if people proceed in gradual and orderly fashion from superficial to more intimate levels of exchange. People consciously and deliberately weigh the costs and rewards associated with a relationship and seek relationships that reward them and avoid those that are costly. People connect with others because they believe that rewards or positive outcomes will result. Expectancy value model People believe according to their expectations, and evaluation. The behaviours they perform in response to their beliefs and values are undertaken to achieve some end. However, although expectancy-value theory can be used to explain central concepts in uses and gratifications research, there are other factors that influence the process.  Attribution theory is significantly driven by motivational dri ves, looking at how the person constructs the meaning of an event based on the persons motives to find cause on persons surroundings. Personal development planning is the lifelong process of nurturing, shaping, and updating persons knowledge. It is about allowing individuals to improve and develop in line with the industry in which they engage or aspire to engage. It is about widening or broadening their knowledge and skills in order that they will continue to have a place in the flatter structures of todays organisations. The benefits of personal development planning are that it provides a schedule to work to motivate the individual and suggests a framework for monitoring and evaluating achievements. A good example is If you are currently working as a first line manager or senior administrator and aspire to the position of your manager, you may need to acquire new skills or develop your lower level skills to a higher level in, for example, budgeting, managing people, performance review, report writing and chairing meetings. You would need to planhow you are going to acquire these skills and over what time frame. Personal development planning can also be the basis for: Assessing where you want to be and how you can get there ,keeping skills up-to-date through meetings, trainings, reading the record book of the residents, updating it via computer, particularly in IT and technical areas, Continuous learning, gaining satisfaction from achievements through feedback from colleagues and management whether it is formal or informal, Building up transferable skills, such as time management, adaptability to change, self-awareness, and supporting future employability. You have to set yourself a SMART objective; they must be attainable, viable and realistic time-frame. A good example of SMART objective is; Within the next 12 months (time-bound), I will devise and implement a system (specific) which will enable the team to communicate more effectively with each other (achievable and realistic) through monthly group meetings and three-monthly one-to-one meetings (measurable).